New Vintage Terms and Conditions
All Roweam™ New Vintage items are made to order and custom, therefore they are ineligible for returns or exchanges. Please note that all lead times are estimated and subject to change. If a multiple item custom order is placed, items will ship when all custom pieces are complete. Dye lots and color variations on fabric and finishes are subject to a 10% variation, as our stains are hand applied and fabrics vary per bolt. If you are interested in seeing the finishes in person, please email email@example.com for samples. Buyer is responsible for properly measuring your point of entry and intended furniture location to ensure a true fit. If an order must be canceled immediately after placement, we allow for a 24 hour grace period to contact us at firstname.lastname@example.org to cancel your order. Our teams personally inspect all items as they prepare to ship to ensure the finest quality. It is the responsibility of the buyer to inspect their custom new vintage pieces upon receipt to notice of any damage incurred during transit. Roweam™ is not responsible for any damages incurred after items leave our manufacturer. Please notate any signs of transit damage and contact us immediately at email@example.com so that we may file claims with the responsible carrier. Roweam™ will honor any damages determined to be a manufacturing issue. If any manufacturing damages are found, please contact us immediately.Accept
Designs inspired by everyday life, our New Vintage items are made for the home. Antique elements are paired with luxurious interior upholstery and organic fabrics. Our New Vintage pieces are made by hand from master craftsmen and upholsterers with generations worth of knowledge.
Caring for this item
All soft goods including sofa cushions and slipcovers are recommended dry clean only. Do not machine wash.
You may use a steamer on medium to remove wrinkles. Do not iron.
Our fabrics are organic in nature which allows for movement. If you find your tight back sofa is wrinkling, a simple swipe of the hand and fabric tuck in the arm will remove those lines. Our cushion internals will settle and loosen over time. To keep them fresh, simply fluff and pat to organize the contents.
Remove stains immediately. If you must, use a damp cloth to pat out the stain, do not rub. Never use harsh chemicals to remove stains. For persistent stains, contact a professional fabric cleaning company.
It’s important to remember when purchasing items upholstered in fabric with higher piles, variations in texture will be highlighted. These fabrics are luxurious and pile inconsistencies are not a flaw but should be embraced. It is not uncommon for these fabrics to crush and distort over time with use. We use these fabrics often in our designs and cherish their unique qualities.
To keep these fabrics looking young, it’s recommended to use a velvet brush or vacuum with an upholstery attachment to reorganize the pile as you desire.
Do not steam or iron shearling.
For small leather stains, use a leather cleaner and microfiber cloth.
We offer domestic shipping to all 50 states using common carrier. All orders will be fulfilled within 5-7 business days (excluding holidays). Please note that shipping rates are calculated based on the weight of the entire order.
We offer white-glove delivery within the contiguous 48 states. Shipping totals are based on the weight of the entire order. Please allow 10 - 25 days upon completion of production for your order to be scheduled for delivery. You'll be contacted to schedule a delivery date once your order is delivered to its final inspection point. Measure furniture in the space and all entry points to ensure piece will fit upon arrival.
True Vintage - Oversized
Due to the scale of the piece, please inquire with us at firstname.lastname@example.org. We'll estimate white-glove delivery based on the delivery location.
Damaged or Missing Shipments
In the event that your item arrives damaged or is lost in transit please contact us at email@example.com. Please inspect all shipments within 48hrs of delivery.
All Roweam™ New & True Vintage items are ineligible for returns or exchanges.
We believe in the storytelling power of one-of-a-kind pieces that are made to age through the generation. Our custom products do just that. All material options are tried and true favorites that patina perfectly. So welcome the sun and play, sleep and stain—our furniture is meant for a fully lived life.